• UK
  • 04:11 22 Nov 2009
 

If you are a victim of a crime

If you are a victim of a crime

The Embassy can help if you are a victim of crime.

What we can do to help

We can give general information about local police and legal procedures. We can’t give you legal advice, but can put you in touch with a local lawyer.

If you need medical treatment, we can help you to contact a local doctor.

Contacting friends and relatives

If you want us to, we can contact your relatives and friends and let them know what has happened. In some cases, we can offer financial assistance. 

We cannot collect evidence or investigate crimes ourselves, and in many countries investigating authorities and the courts will refuse to answer enquiries from other people and organisations, including our staff.

Local lawyer

So, you should consider appointing a local lawyer who can look after your interests in court, and follow any trial for you. We can give you a list of local English-speaking lawyers. We would not ordinarily attend a court case involving a British national and cannot influence the outcome of any trial.

Back in the UK, you may feel you would benefit from extra support to help you cope with the effects of the crime. Organisations such as Victim Support can help.

We have also produced a leaflet called Victims of crime abroad which offers more detailed information. 

Getting a Czech Police Report from UK

How to obtain a Police Report related to a lost or stolen item in the Czech Republic

Theft of property should be reported in person to the Czech police within 24 hours to obtain a Police Report Crime Number. It is also possible to obtain this later once you are in the UK by sending a letter (in English) describing the event to the following address: Policejni presidium – podatelna, Strojnicka 27, 170 89 Praha 7, Czech Republic.

Reporting lost or stolen items or bank cards

Lost/Stolen Items

 
If your passport, wallet or other items are lost or stolen, report the incident immediately to the nearest police station (‘Policie’) and obtain a police report (‘Policejní zpráva’).
 

Foreigners Police Station in Prague
Jungmanovo namesti 9
Prague 1
(nearest metro stop is Mustek)

 
This police station is open 24 hours. English translators are provided.
 
You will need the Police report when you contact the Consular Section of the British Embassy in Prague and apply for a replacement passport. The passport forms are available online
 

Lost/Stolen Bank Cards

If you have had your bank cards stolen, you should contact your bank immediately to cancel them as soon as possible to prevent anyone using your card fraudulently. If your bank is not listed and you have no access to the internet, then contact a friend/relative in the UK to find the contact number either through the internet or directory enquiries. If you do not have the resources to do this then contact the British Embassy, who may be able to assist you.

Emergency contact numbers for lost/stolen cards:

These are the emergency contact numbers to call for lost or stolen plastic cards, including for banks and building societies.
 
  • Abbey (and Cahoot)
Telephone Banking/
Lost and stolen cards (24 hour)
UK: 08459 724 724 option 3
Overseas: +44 1908 237963 
 
  • Allied Irish Bank
Head Office 01895 272 222
Lost or stolen ATM/credit cards
Ireland: +353 1668 5500
Overseas: +353 (0) 1 668 5500
 
  • Alliance & Leicester
Lost and stolen credit cards
UK: 0800 0688 638
Overseas: +44 (0) 1244 673 700
Current accounts - lost or stolen cards or cheque books
UK: 0500 31 32 33
Overseas: +44 (0) 151 928 4033 
 
  • American Express
Lost and stolen cards
UK: 01273 696 933
Overseas: +44 (0)1273 696 933
Lost and stolen travellers cheques
UK: 0800 521 313
Overseas: +44 (0)1273 571 600
 
  • Bank of Ireland
Lost and stolen cards (24 hour)
Ireland: 1890 706 706
Overseas: +353 (0) 56 775 7007
Customer Service (24hour)
Ireland: +353 56775 7747
 
  • Bank of Scotland
Lost or stolen cards:
UK: 08457 20 30 99
UK/OVERSEAS Mastercard/Visa (44) 1383 628 410
UK/OVERSEAS Eurocheques/Travellers Cheques Contact Own Branch
 
  • Barclays Bank
Lost and stolen cards
UK: 0808 100 6667
Overseas: +44 (0)1904 544 666
All Barclays issued cards including Eurocheques - 24 hour line:UK/OVERSEAS +44 1604 230 230
UK Travellers Cheques 0990 336 688/0845 600 8090
OVERSEAS Travellers Cheques Contact Number Issued With Cheques
 
  • Barclaycard
Lost and stolen credit cards
UK: 0870 154 0154
Overseas: +44 1604 230 230
 
  • Capital One
Lost and stolen cards
UK: 0800 952 5267
Overseas: +44 (0)115 993 8002 
 
  • Citibank
Customer services
UK: 0870 908 6000
Overseas: +44 (0) 207 477 2645 
 
  • Clydesdale Bank
Lost and stolen cards
UK: 0845 606 0622
UK/OVERSEAS Cash/cheque/Eurocheque card line: (44) 141 223 2358
Access and Visa Cards:
UK 0870 516 8654
OVERSEAS: +44 141 951 7201 
 
  • Co-operative Bank
All co-operative issued cards:
Lost and stolen cards
UK: 0845 600 6000
Overseas: +44 (0) 1695 53760/+44 9084 5600 6000 
 
  • Diners Club
Customer service
UK: 0870 1900 011
Ireland: 0818 300 026
OVERSEAS (44) 1252 513 500 
 
  • Egg
Lost or stolen cards
UK: 08451 233 233
Overseas: +44 (0)1332 395 919 
 
  • First Direct
Customer service
UK: 08456 100 100
Overseas: +44 (0) 113 234 5678 
 
  • GE Capital
Consumer finance
UK: 0870 126 2665
Overseas: +44 208 181 0000 
 
  • Goldfish
Lost or stolen cards
UK: 08705 111444
Overseas: +44 870 241 6596
 
  • Halifax
Lost or stolen cards
UK: 08457 20 30 99
Overseas: +44 1133 809 574
 
  • HSBC
Lost and stolen cards
UK: 08456 007 010
Overseas: +44 (0) 1442 422 929 
 
  • Lloyds TSB Bank
Lost and stolen (24 hour)
UK: 0800 096 9779/ 0800 585 300
Overseas: +44 (0) 1702 278 270 
 
  • Marks & Spencer Money &
    More credit card and chargecard

UK: 0845 900 0900
Overseas: +44 (0)1244 879 080

 

  • MasterCard
Contact issuing bank
Emergency Contacts
United Kingdom: 0800 96 4767
Overseas: +44 (0) 20 7557 5000
 
  • MBNA Europe
Lost/stolen card
UK: 0800 062 062
Ireland: 1800 409 511
Overseas reverse charges to: +44 (0) 1244 672 111 
 
  • Morgan Stanley
Lost or stolen
UK: 0800 02 88 990
Overseas: +44 (0)123 672 5678 
 
  • National Irish Bank
Ireland: 1850 700221
Overseas: +00 353 1638 5000 
 
  • Nationwide
Lost/stolen credit cards (24 hours)
UK: 08457 99 22 22
Overseas: +44 (0) 1268 567 213
Lost/Stolen cards (all cards except credit cards)
UK: 08457 30 20 10
Overseas: +44 (0) 1793 656 789 
 
  • NatWest Bank
Card Loss Centre
UK: 0870 600 0459
Overseas: +44 (0) 142 370 0545
Eurocheques Contact Own Branch 
 
  • Northern Bank
UK: 08705 168654
Overseas: +44 (0) 113 288 1403 
 
  • Royal Bank of Scotland
Lost/stolen credit cards
UK: 0126 829 8929
Lost/stolen bank cards
UK: 0870 513 3550
UK 0131 317 8899
Overseas: +44 (0) 131 317 8899 
 
  • Sentinel Card Protection
Lost/stolen cards
UK: 0800 414 717
Spain: 900 984 479
France: 0800 907 209
USA: 18004 737 594
Portugal: 800 844 054
Italy: 800 876 064
Countries not listed above should reverse charges to: +44 (0) 229 265 2222.
 
  • Smile
Lost and stolen
UK: 0845 600 6000
Overseas: +44 (0)161 477 1927 
 
  • Visa
Lost cards
UK: 0800 89 1725
Overseas reverse charges to: +1 (0) 410 581 9994
Travellers cheques
Reverse charges to: +44 (020) 7937 8091
 
  • Woolwich
All Woolwich Issued Cards
UK: 01604 230230
OVERSEAS: +44 0800 731 1842 
 
  • Yorkshire Bank
UK: 08705 168654
Overseas: +44 (0) 113 2881403 
 
  • Thomas Cook
Travellers cheques
UK: 0800 622 101
Overseas: +44 (0) 1733 318 950


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